FREQUENTLY ASKED QUESTIONS

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Q1. How do I join RNR as a seller?

You may simply whatsapp on 8879963453 and get yourself onboarded as a seller.

Q2. Is it necessary to have an account on RnR?

No, there can be a guest checkout also. Buyers are not required to login with account details.

Q3. Does RnR ship internationally?

Yes, we do ship internationally.

Q4. Can the coupon code be applied on products by any seller or on products by the same seller?

The coupon code can be applied on any product by any seller.

Q5. Can I order a product that is ‘Out of Stock’ or ‘Temporarily unavailable’?

Add your own custom content to give more information about your store.You will not be able to order the product that is ‘Out of Stock’ or ‘Temporarily unavailable’, but you can place it in your Wishlist. To order the same product, please mail the product details and quantity to us at contact@rankneverretires.com or whatsapp on 8879963453

Q6. Are there any hidden charges once I place my order?

There are no hidden charges on placing the order. Everything displayed during the checkout process will be the final charges. 

Q7. Can I club my orders from different sellers to be delivered together?

Currently, there is no option to club orders from different sellers to be delivered together as sellers could possibly be located in different locations and the delivery timelines would vary based on their partnered courier service providers.

To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines. You can although place multiple products by different sellers in your cart and will be shipped separately. 

Q8. Is customisation possible for every product?

No, customisation is possible only only for a few products. However, we do offer customization for most of our products

Q9. How can I check my order status?

You can check your order in ‘Track orders’.

Q10. How can I return/replace the items?

Click on Return/Replace in product details. Our delivery agent will pick the order but only when the packaging and price tags are intact. You can return or place request for replacement within 7 days of delivery. Please check our ‘Return Policy’ for more details. 

Q11. How can I cancel my order?

You can click on cancel order. Cancellation is allowed only if the product has not been shipped. And no cancellations for customized products.

Q12. When can I expect a refund of my payment?

Please check our ‘Return Policy’.

Q13. My question is not listed. Please help

If you are a buyer, please write to us at contact@rankneverretires.com

 If you are a seller, please write to us at partner@rankneverretires.com